tag:status.workrite.co.uk,2005:/historyQ-Pulse WorkRite Status - Incident History2024-03-28T15:47:25+00:00Q-Pulse WorkRitetag:status.workrite.co.uk,2005:Incident/66862722021-04-07T10:13:09+01:002021-04-07T10:13:09+01:00Performance Issues<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>10:13</var> BST</small><br><strong>Resolved</strong> - The incident is confirmed to be resolved.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>07:33</var> BST</small><br><strong>Monitoring</strong> - maintenance on the database has completed and performance has now returned to normal patterns. Engineers are continuing to monitor the situation but it is expected that the issue is now resolved.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>11:51</var> BST</small><br><strong>Investigating</strong> - We are aware that the Q-Pulse WorkRite application performance is degraded. Engineers are investigating and we hope to have this resolved as soon as possible. Further updates will be provided when available.</p>tag:status.workrite.co.uk,2005:Incident/48894362020-08-19T19:34:14+01:002020-08-19T19:34:14+01:00Issues Exporting Reports to CSV and PDF<p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>19:34</var> BST</small><br><strong>Resolved</strong> - CSV Export is now re-enabled following the deployment of a hot-fix to the Q-Pulse WorkRite Application this evening.<br /><br />Export to PDF remains disabled and will be re-enabled in a subsequent release.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>14:21</var> BST</small><br><strong>Investigating</strong> - At the moment the option to export reports to CSV and PDF is disabled. Our Development team are at the moment conducting an investigation into the root cause of an issue that occur's during this process and a fix will be applied to the application as soon as possible to re enable this functionality.</p>tag:status.workrite.co.uk,2005:Incident/38095212020-03-31T18:00:54+01:002020-03-31T18:00:54+01:00Email delivery issue<p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>18:00</var> BST</small><br><strong>Resolved</strong> - The email service is now operating normally.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>13:16</var> BST</small><br><strong>Monitoring</strong> - Emails are now sending again normally, however there is a backlog which is being processed which will take some time. This issue will be marked as resolved once the backlog has caught up.</p><p><small>Mar <var data-var='date'>31</var>, <var data-var='time'>11:56</var> BST</small><br><strong>Investigating</strong> - We are aware of an issue affecting delivery of automated and scheduled emails from the application.</p>tag:status.workrite.co.uk,2005:Incident/30759462019-10-07T11:32:32+01:002019-10-07T11:32:32+01:00Intermittent issue accessing application<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>11:32</var> BST</small><br><strong>Resolved</strong> - Part of the infrastructure began to increase the frequency at which it made requests to the session storage.<br />This caused the session storage to stop responding normally, which in turn meant that some users had issues when attempting to access the application.<br />We have removed the offending component out of the production environment and removed its access to the session storage.<br />We will attempt to recreate the issue in our testing environment and resolve - there is no long term impact expected.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>10:31</var> BST</small><br><strong>Monitoring</strong> - Session storage is now behaving normally. There are no new occurrences of the error however we will keep this issue open for the next hour while we monitor the application.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>10:23</var> BST</small><br><strong>Identified</strong> - The user session storage is experiencing timeouts which results in the application not responding correctly. We have put in place some temporary mitigation steps which should reduce the impact for most users.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>10:17</var> BST</small><br><strong>Investigating</strong> - There is currently an issue affecting users being able to access the application. It is intermittent however we are investigating.</p>tag:status.workrite.co.uk,2005:Incident/22284642019-02-26T15:28:08+00:002019-02-26T15:28:08+00:00Email service delay<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>15:28</var> GMT</small><br><strong>Resolved</strong> - The email service is now operating normally. Thanks for your patience.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>11:44</var> GMT</small><br><strong>Monitoring</strong> - There is currently a delay in emails being processed. We are monitoring the situation and expect to be back to normal operation by the end of the day (Tuesday 26th Feb).</p>tag:status.workrite.co.uk,2005:Incident/16107412018-02-20T22:23:36+00:002018-02-20T22:23:36+00:00WorkRite experiencing connectivity issues<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>22:23</var> GMT</small><br><strong>Resolved</strong> - The issue is now resolved. We're sorry for any impact this has had.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>20:50</var> GMT</small><br><strong>Investigating</strong> - We're currently experiencing some problems with the WorkRite platform. We are currently working with Microsoft to investigate the issue.</p>tag:status.workrite.co.uk,2005:Incident/15214712017-11-30T09:44:38+00:002017-11-30T09:44:38+00:00CDN Issue<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>09:44</var> GMT</small><br><strong>Resolved</strong> - The issue is resolved and e-learning courses are now available as normal.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>09:29</var> GMT</small><br><strong>Identified</strong> - We are working on getting the CDN back online within the next 30 minutes.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>09:15</var> GMT</small><br><strong>Investigating</strong> - We are currently experiencing an issue with our CDN (Content Delivery Network) which is responsible for serving up images. The WorkRite application is still available, however e-learning courses are currently not accessible.</p>tag:status.workrite.co.uk,2005:Incident/14571132017-11-05T18:54:52+00:002017-11-05T18:54:52+00:00Azure Migration<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>18:54</var> GMT</small><br><strong>Completed</strong> - The migration to Microsoft Azure is complete, and WorkRite is now fully operational.
<br />Automated emails will have been delayed, and will resume sending over the next few hours.
<br />Uploaded files to the FTP location will run overnight as usual.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>16:10</var> GMT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>18:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>18:18</var> GMT</small><br><strong>Scheduled</strong> - Migration of server infrastructure to Microsoft Azure platform. For more information visit https://www.posturite.co.uk/blog/heightened-security-workrite-clients-migration-microsoft-azure</p>tag:status.workrite.co.uk,2005:Incident/13488812017-09-07T14:13:09+01:002017-09-07T14:13:09+01:00Intermittent availability issues<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>14:13</var> BST</small><br><strong>Resolved</strong> - Configuration changes have been made which have resolved the issues, and we are continuing to monitor to ensure the application is fully available to all tenants. We're sorry for any impact this has had.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>16:26</var> BST</small><br><strong>Investigating</strong> - We are still experiencing availability issues with the application and are working to resolve as quickly as possible.</p>tag:status.workrite.co.uk,2005:Incident/13486092017-09-06T11:27:00+01:002017-09-06T11:29:00+01:00High Volume of Traffic<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>11:27</var> BST</small><br><strong>Resolved</strong> - We have made some configuration changes to the web servers and the application should be operating normally. Total accumulated downtime was approx. 3 minutes.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>11:19</var> BST</small><br><strong>Identified</strong> - We are currently experiencing a high volume of traffic using the application and working to resolve.</p>tag:status.workrite.co.uk,2005:Incident/13349042017-08-22T14:53:30+01:002017-08-22T14:53:30+01:00Data centre outage<p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>14:53</var> BST</small><br><strong>Resolved</strong> - Performing routine maintenance on some server infrastructure resulted in unexpected behaviour and caused the application to become unavailable for a period of approximately 30 minutes. The application resumed normal service without any errors.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>12:13</var> BST</small><br><strong>Update</strong> - The application is now running normally, we will update with more detail as we continue investigation.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>11:39</var> BST</small><br><strong>Investigating</strong> - We are currently experiencing an outage at our data centre which is affecting all customers.</p>tag:status.workrite.co.uk,2005:Incident/12393082017-05-12T14:05:56+01:002017-05-12T14:05:56+01:00Brief outage<p><small>May <var data-var='date'>12</var>, <var data-var='time'>14:05</var> BST</small><br><strong>Resolved</strong> - Our automated monitoring tools alerted us to slow response from the WorkRite application. A restart of the WorkRite services initially resolved the issue. However, once restarted it became clear the application was still unresponsive. A full restart of services was performed and the application returned to service at 10:10am.
<br />Other services were not affected.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>10:11</var> BST</small><br><strong>Investigating</strong> - We're currently investigating an issue relating to a brief outage this morning. More information to follow.</p>tag:status.workrite.co.uk,2005:Incident/12217012017-05-02T15:03:48+01:002017-05-02T15:06:56+01:00Error in Database<p><small>May <var data-var='date'> 2</var>, <var data-var='time'>15:03</var> BST</small><br><strong>Resolved</strong> - Whilst performing some routine preparations for the upcoming WorkRite release, a small change was made to the database which affected a subset of our customers.</p>